RETURNS

To book a return, kindly email us at hello@lujeco.com with your order number as the subject, and we'll be happy to help. All products should be returned within ten (10) days after delivery.

Returned items must be properly packed. Items that do not meet these conditions will be refused and returned to the shipper’s address on file. Store credits can only be issued after the returned products have passed a quality control check.

Please allow up to seven (7) business days to process your return upon arriving at our warehouse.

REFUNDS

We do not offer cash refunds. We offer store credits.

EXCHANGES

We do not offer exchanges. Please return your item(s) for store credits and place a new order.

SALE ITEMS

All sale items are FINAL SALE; there will be No Returns or Exchanges for all items purchased on sale.

FAULTY ITEMS

Any complaints about faulty products must be made within forty-eight (48) hours of delivery.

RETURN COSTS

All customers willing to return items are responsible for return shipping fees. Kindly pay all applicable customs fees when sending out your return, as we're unable to do so for you.

BESPOKE

Please note that bespoke Luje products made to order are not refundable, except if faulty.